Returns
All customer service, order questions, and return requests are handled by email only at customerservice@emergencydoorandglassrepair.com. Do not contact the manufacturer or supplier.
Commercial door hardware is application-specific. Opened, cut, wired, or installed parts are generally not returnable. If the box is unopened, a restocking charge may apply on an approved return.
Email the order number and photos of the unopened package to request a return. Buyer pays return freight unless we shipped the wrong part.