Shipping policy
Effective date: August 29, 2026
S.O.S. Storefront Protection Shop wants you to be confident ordering commercial door, glass, and storefront hardware from us. Please review this policy before requesting a return.
Return Window
You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused and in its original manufacturer packaging.
Restocking Fee
-
No restocking fee applies to items returned unopened, unused, and in original manufacturer packaging.
-
A 20% restocking fee applies to items returned opened, installed, used, or missing original packaging or hardware, to cover inspection and restocking costs.
Non-Returnable Items
Custom-cut, custom-fabricated, or special-ordered hardware is non-returnable once the order has been placed, unless the item arrives damaged or defective. Items marked "Final Sale" or "Clearance" at time of purchase are non-returnable.
How to Start a Return
Email: sales@sosstorefrontsupply.com with your order number and reason for return. We will issue a Return Merchandise Authorization (RMA) and instructions before you ship anything back. Returns sent without an RMA may be refused or delayed.
Unless the item arrived damaged, defective, or was shipped in error, the customer is responsible for return shipping costs.
Damaged or Defective Items
Inspect your order on arrival. If an item arrived damaged or defective, contact us within 48 hours of delivery with your order number and photos of the damage/defect and packaging. We will arrange a replacement or full refund at no cost to you.
Order Cancellations
Orders can be canceled for a full refund any time before they ship. Once an order has shipped, our standard return process and restocking fee terms apply.
Refunds
Once we receive and inspect your return, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method within 5–10 business days.
Contact Us
Questions about a return? Email